Privacy Policy
How AVA Training collects, protects, and respects your personal information.
1. Introduction & Overview
AVA Training ("we", "our", or "us") is committed to safeguarding your privacy and ensuring your personal information is protected in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and international data protection standards.
This Privacy Policy explains how we collect, handle, store, and disclose your personal information when you use the AVA Training website, Learning Management System (LMS), and educational services.
2. Information We Collect
To provide high-quality engineering and 3DEXPERIENCE platform training, we collect information including:
Account Information: Name, email address, phone number, organization, and country.
Learning & Progress Data: Course enrollments, module completion status, quiz scores, project submissions, and certification records.
Payment Records: Transaction identifiers, billing addresses, and invoices (all credit card details are processed securely via PCI-compliant payment gateways such as Stripe).
Technical & Usage Data: IP addresses, browser types, log timestamps, and device identifiers to protect platform security and optimize delivery.
3. How We Use Your Information
We use your personal data strictly for legitimate educational, operational, and administrative purposes:
Enrolling you in selected CATIA, SIMULIA, and 3DEXPERIENCE courses.
Issuing verifiable course completion certificates and digital badges.
Providing tailored instructor feedback and student support.
Communicating essential course updates, scheduled live session reminders, and platform improvements.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share necessary data with authorized service providers under strict confidentiality agreements, such as Dassault Systèmes for certification credential verification, cloud infrastructure providers (Supabase), and payment processors (Stripe).
5. Data Security & Storage
All data is encrypted in transit using Transport Layer Security (TLS 1.3) and encrypted at rest. We implement role-based access control (RBAC), multi-factor authentication for administrative access, and regular security audits.
6. Your Rights & Access
You have the right to access, update, or request the deletion of your personal data held by us. You can manage your profile settings directly inside your student dashboard or contact our Privacy Officer at privacy@avatraining.com.au.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any material changes will be announced on this page with a revised "Last Updated" date.