Refund & Cancellation Policy
Clear, transparent guidelines for course cancellations, satisfaction guarantees, and refunds.
1. Our Commitment to Your Learning Satisfaction
At AVA Training, we take pride in delivering premier industry training for Dassault Systèmes technologies. We want you to feel confident in your enrollment. If a course does not meet your expectations, our refund and cancellation policy provides clear, fair options.
2. 14-Day Satisfaction Guarantee (Self-Paced Courses)
For standard self-paced online courses:
- You may request a 100% full refund within 14 calendar days of your initial purchase date.
- To be eligible, you must have completed less than 25% of the course modules and have not attempted any official certification examinations or downloaded proprietary course assets/source files.
- After 14 days or once more than 25% of the curriculum has been accessed, courses are non-refundable.
3. Live Workshops & Batch Cancellations
For instructor-led live training batches and cohort workshops:
- More than 7 days prior to batch start: Full refund or 100% credit transfer to a future scheduled batch.
- Between 3 and 7 days prior: 50% refund or free transfer to the next available cohort.
- Less than 72 hours or after the batch has commenced: Non-refundable due to limited cohort seat allocation. However, you retain full access to recorded sessions and learning materials.
4. Dassault Systèmes Certification Exam Vouchers
Official Dassault Systèmes certification exam vouchers purchased individually or bundled with course fees are non-refundable once the voucher code has been generated, distributed, or activated on the Dassault Systèmes certification portal.
5. Technical Difficulties & Service Disruptions
If you experience verified technical issues on our platform that prevent you from completing your course and our support engineering team is unable to resolve the issue within 5 business days, you will be eligible for a full or prorated refund.
6. How to Request a Refund or Cancellation
To submit a cancellation or refund request:
- Log in to your student dashboard and visit the Support Center, or send an email to refunds@avatraining.com.au.
- Include your full name, registered email address, Order ID / Invoice Number, and the course title.
- Provide a brief reason for your request to help us continuously improve our programs.
7. Refund Processing Timeline
Approved refunds are processed within 5 to 10 business days. Funds will automatically be credited back to the original payment method (Credit Card, Debit Card, or Bank Account) used at checkout via Stripe.